We hope this helps answer some of our most commonly asked questions and are happy to answer any other questions that you might have.
Can I change the stones or gems if I do not like the ones pictured?
Absolutely! We are happy to change them for you. Simply make a note in the "Special Instructions" section of the shopping cart telling us what color(s) or bead(s) you prefer.
I love this piece but want it to say something different. Can you customize it for me?
We are happy to customize the majority of our pieces (names, initials, dates, words, etc). Simply make a note in the "Special Instructions" section of the shopping cart letting us know what you would like to have stamped. The style and design of some of our antiqued, clay pieces (wax seals, scripty fonts, images, etc.) do require a set-up fee and may take two additional weeks to create.
How long will my order take to ship?
We pride ourselves on our customer service and speedy turn around times. Because our pieces are handmade and the majority are customized, your order may take up to a week to ship. Because we ship once a week, if your order is placed before Tuesday at 7:00 p.m. MST, it will ship out on Wednesday. If an order is placed after Tuesday 7:00 p.m. MST, it will ship out the following Wednesday. All orders are shipped USPS.
What is your return/refund policy?
Our chains are 1.5mm rolo chains and are beautiful, petite and feminine. They are also fragile. Wearing the chain when you sleep, in the shower or allowing children to play with it, may decrease the life-span of your chain. We guarantee your chain for at least the first two weeks after shipment. We wear our chains everyday while raising children ages 1 to 8 and we haven't had any issues, so fear not!
All sales are final on all customized, personalized stamped charms.
If I have a special piece I would like to create and don't see anything in the shop that fits my needs, can you create something for me?
We are happy to work with you to create the perfect piece. Send us a message through our Contact Us page to get your piece started.
Do you offer wholesale pricing?
While we do not offer wholesale pricing at this time, we do offer a bulk discount on 10 or more of the exact same item (same charm, same beads, same chain length). Simply visit our Contact Us to place a bulk order.