Shop Policies

Charmed Collections Shop Policies

Thank you for choosing Charmed Collections to help you create your personalized custom family jewelry and adoption gifts! We want you to be thrilled with your hand stamped sterling silver piece. We also take great pride in our customer service and speedy turn around time. We look forward to creating with you!

Payment

We will ship your order the Wednesday after you pay for it. 

Some payment options take longer to "clear" (like e-checks), but we will ship out your item the Wednesday after it does.

Shipping

We are currently creating our pieces late (super late!) on Tuesday nights and mailing them out the following afternoon.

Please double check your address. Feel free to send us an email if you need to change something. We want to make sure your gift gets to the right place.

Due to our high order volume, insurance is not automatically included on all orders, with the exception of Priority Mail and Priority Express orders through the USPS. If you desire or require insurance on your order, please send us an email prior to making your purchase.

Refunds & Exchanges

Our chains are 1.5mm rolo chains and are beautiful, petite and feminine. They are also fragile. Wearing the chain when you sleep, in the shower or allowing children to play with it, may decrease the life-span of your chain. We guarantee your chain for at least the first two weeks after shipment. We wear our chains everyday while raising children ages 1 to 8 and we haven't had any issues, so fear not! If you are concerned that the chain is too dainty for you, we do have some other chain options available. Email us for more info.

All sales are final on all customized, personalized stamped charms.

Handmade

Each piece is handmade. Part of their charm and character is that each piece is different and unique with minor differences in the lettering and finish. These should not be considered defects, but add to the feeling of the handmade piece.

© Charmed Collections 2014

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